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Last Updated: 1st July 2025

At AT99, we believe that online gaming should be an enjoyable and entertaining experience. We are fully committed to promoting responsible gambling and providing a safe, secure, and controlled environment for all of our users.

Gambling can become problematic for some individuals, and it is important to understand that playing at an online casino should never be considered a means of income or a way to recover from financial difficulties.


1. STAYING IN CONTROL

To help you stay in control of your gambling activity, we strongly encourage all players to:

  • Set time and spending limits before you start playing
  • Never gamble with money you cannot afford to lose
  • Avoid playing when under stress, fatigue, or the influence of alcohol or drugs
  • Take regular breaks to maintain perspective
  • Treat gambling purely as a form of entertainment

2. RESPONSIBLE HABITS AND SELF-MANAGEMENTL

To support responsible gambling, AT99 encourage all players to take an active role in managing their gaming behavior and setting personal boundaries.

Here are some tips to help you stay in control:

  • Decide on a fixed budget before you start playing, and stick to it.
  • Set a timer or alarm to limit how long you play in a single session.
  • Keep a record of your deposits and withdrawals.
  • Take regular breaks to reassess your time and spending
  • Do not chase losses or attempt to recover previous bets.

Should you feel the need to take a break or permanently stop gambling, please see our Self-Exclusion section below.


3. SELF-EXCLUSION SUPPORT

AT99 fully support players who wish to take a break from gambling.

If you feel that gambling is negatively affecting your life, or if you simply wish to step away for a period of time, we strongly encourage you to contact our customer support team to request a temporary or permanent deactivation of your account.

Once your request is received, our team will:

  • Disable your access to the account for the duration you specify
  • Pause all marketing and promotional communications
  • Provide guidance on how to manage your gambling habits
  • Inform you of the process should you wish to request reactivation in the future

To initiate a self-exclusion request, please contact AT99 Customer Service via Telegram: https://t.me/Atat001 with your registered account details and the desired exclusion period.

We are committed to supporting your well-being and will treat your request with respect and confidentiality.

Please note: any remaining balance may be withdrawn upon request, but standard verification (KYC) procedures may still apply.


4. PROTECTION OF MINORS

AT99 strictly prohibits access to individuals under the age of 18, or under the legal gambling age in their jurisdiction.

However, due to the open nature of the internet, we encourage parents and guardians to take active steps in supervising minors, including the use of parental control software such as:

  • Net Nanny
  • Norton Family
  • Google Family Link
  • Qustodio

If you suspect a minor is using our services, please notify us immediately.


5. GETTING HELP

If gambling is no longer fun, or if you feel it may be becoming a problem, we recommend you seek support from independent professional organizations:

These services are free, confidential, and available in multiple languages.


6. FINAL REMINDER

Gambling can be addictive. Please play responsibly.
AT99 only accepts players who are 18 years or older.
If you feel you are losing control, take action early.

For assistance, limit setting, or exclusion requests, please contact:

AT99 Customer Service Telegram: https://t.me/Atat001